Incidents reported on status page for Upscope https://status.upscope.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0260bdf6a8af876a57865d4f03e3d31e.svg https://status.upscope.com/ en https://status.upscope.com/ Sun, 01 Mar 2026 18:00:53 +0000 https://status.upscope.com/#3fd65528b8bc33b908a5d1d5f8f8dafe257d9eecc5da7de0750623fee179b772 Co-browsing (North Virginia) recovered https://status.upscope.com/ Sun, 01 Mar 2026 17:52:18 +0000 https://status.upscope.com/#3fd65528b8bc33b908a5d1d5f8f8dafe257d9eecc5da7de0750623fee179b772 Co-browsing (North Virginia) went down https://status.upscope.com/ Sat, 28 Feb 2026 10:54:58 +0000 https://status.upscope.com/#506e2204f02e3f6b4acf49665ba5c58a5214213294f96bc903f63e6169658b63 LiveDocument recovered https://status.upscope.com/ Sat, 28 Feb 2026 10:54:52 +0000 https://status.upscope.com/#51efabc76b06992377c0723c19f2898fe1e6042127e987c6624aebfb38505e16 REST API recovered https://status.upscope.com/ Sat, 28 Feb 2026 10:54:46 +0000 https://status.upscope.com/#5fef6943d4b426db54cef7ec7ddea5133dcc4708ec38754f1f8a4a47ea64a8ee Integrations recovered https://status.upscope.com/ Sat, 28 Feb 2026 10:54:40 +0000 https://status.upscope.com/#1a54e8935f965137d75eff96100a572e0112f1572ee6b956a7de2ef5f13a923b HelloScreen recovered https://status.upscope.com/ Sat, 28 Feb 2026 10:54:34 +0000 https://status.upscope.com/#c419f9d302d4e00e51f7ec3959faa08f2ea1e5f44ad4a172d6abb88a2d4f0de8 Upscope dashboard recovered https://status.upscope.com/ Sat, 28 Feb 2026 10:54:34 +0000 https://status.upscope.com/#63746e8a03cff51b085105f2b18717bbb0ac49ad283b699c979ac8c89744cac1 UserView recovered https://status.upscope.com/ Sat, 28 Feb 2026 10:54:31 +0000 https://status.upscope.com/#b2aa3e381f8d2fde3361a8f26eaf36be7a8855dc260827ee47be71cc6adc794d Co-Browsing API dashboard recovered https://status.upscope.com/ Sat, 28 Feb 2026 10:42:34 +0000 https://status.upscope.com/#63746e8a03cff51b085105f2b18717bbb0ac49ad283b699c979ac8c89744cac1 UserView went down https://status.upscope.com/ Sat, 28 Feb 2026 10:42:01 +0000 https://status.upscope.com/#506e2204f02e3f6b4acf49665ba5c58a5214213294f96bc903f63e6169658b63 LiveDocument went down https://status.upscope.com/ Sat, 28 Feb 2026 10:41:50 +0000 https://status.upscope.com/#1a54e8935f965137d75eff96100a572e0112f1572ee6b956a7de2ef5f13a923b HelloScreen went down https://status.upscope.com/ Sat, 28 Feb 2026 10:41:39 +0000 https://status.upscope.com/#5fef6943d4b426db54cef7ec7ddea5133dcc4708ec38754f1f8a4a47ea64a8ee Integrations went down https://status.upscope.com/ Sat, 28 Feb 2026 10:41:10 +0000 https://status.upscope.com/#51efabc76b06992377c0723c19f2898fe1e6042127e987c6624aebfb38505e16 REST API went down https://status.upscope.com/ Sat, 28 Feb 2026 10:40:52 +0000 https://status.upscope.com/#c419f9d302d4e00e51f7ec3959faa08f2ea1e5f44ad4a172d6abb88a2d4f0de8 Upscope dashboard went down https://status.upscope.com/ Sat, 28 Feb 2026 10:40:21 +0000 https://status.upscope.com/#b2aa3e381f8d2fde3361a8f26eaf36be7a8855dc260827ee47be71cc6adc794d Co-Browsing API dashboard went down https://status.upscope.com/ Sat, 28 Feb 2026 08:04:56 +0000 https://status.upscope.com/#3be7ce2862cb3d143e2e9a3746f4d0b72912697b64f2db8582546ec00d86f9f6 UserView recovered https://status.upscope.com/ Sat, 28 Feb 2026 08:04:55 +0000 https://status.upscope.com/#24d1a2113d1e3ae4991c870a06962e62a1fa4f89e5eab6d3834bfdebf863d5b5 Upscope dashboard recovered https://status.upscope.com/ Sat, 28 Feb 2026 08:04:54 +0000 https://status.upscope.com/#f06920d0508b578953a243e413a95b3107e47e75b5c11203de83110290172bc0 Co-Browsing API dashboard recovered https://status.upscope.com/ Sat, 28 Feb 2026 08:04:46 +0000 https://status.upscope.com/#1d1f82c6183b7d975dd3e589c3d0bdce5b36a9719c71ce60a2620d5bdfbf689f HelloScreen recovered https://status.upscope.com/ Sat, 28 Feb 2026 08:04:45 +0000 https://status.upscope.com/#7c9a4f67a6b13538ef8b86ece1b3cf3c03a528e581084d98c51459b471f18fb7 REST API recovered https://status.upscope.com/ Sat, 28 Feb 2026 08:04:44 +0000 https://status.upscope.com/#86a4a129628e314d5acf74fc9fb10ec7953dd6af0d0fdd92ec0bb85d172a8c07 Integrations recovered https://status.upscope.com/ Sat, 28 Feb 2026 08:04:29 +0000 https://status.upscope.com/#7d7d5325d94cc8695eb008731bdbc09d77b4b8841416c5f0918ed6525f908e7f LiveDocument recovered https://status.upscope.com/ Sat, 28 Feb 2026 07:58:48 +0000 https://status.upscope.com/#1d1f82c6183b7d975dd3e589c3d0bdce5b36a9719c71ce60a2620d5bdfbf689f HelloScreen went down https://status.upscope.com/ Sat, 28 Feb 2026 07:58:28 +0000 https://status.upscope.com/#f06920d0508b578953a243e413a95b3107e47e75b5c11203de83110290172bc0 Co-Browsing API dashboard went down https://status.upscope.com/ Sat, 28 Feb 2026 07:58:25 +0000 https://status.upscope.com/#7d7d5325d94cc8695eb008731bdbc09d77b4b8841416c5f0918ed6525f908e7f LiveDocument went down https://status.upscope.com/ Sat, 28 Feb 2026 07:58:14 +0000 https://status.upscope.com/#86a4a129628e314d5acf74fc9fb10ec7953dd6af0d0fdd92ec0bb85d172a8c07 Integrations went down https://status.upscope.com/ Sat, 28 Feb 2026 07:57:54 +0000 https://status.upscope.com/#24d1a2113d1e3ae4991c870a06962e62a1fa4f89e5eab6d3834bfdebf863d5b5 Upscope dashboard went down https://status.upscope.com/ Sat, 28 Feb 2026 07:56:56 +0000 https://status.upscope.com/#7c9a4f67a6b13538ef8b86ece1b3cf3c03a528e581084d98c51459b471f18fb7 REST API went down https://status.upscope.com/ Sat, 28 Feb 2026 07:56:30 +0000 https://status.upscope.com/#3be7ce2862cb3d143e2e9a3746f4d0b72912697b64f2db8582546ec00d86f9f6 UserView went down https://status.upscope.com/ Sat, 28 Feb 2026 07:03:19 +0000 https://status.upscope.com/#be2bbef3896431f69cfbcb0bc136c33e70d60a4f28c187c830245d9eac3dbef9 HelloScreen recovered https://status.upscope.com/ Sat, 28 Feb 2026 07:02:56 +0000 https://status.upscope.com/#fd59c392d281b851f82ccad30c3db3ae34017bc0eb0915aaac9fc834a839ea97 Integrations recovered https://status.upscope.com/ Sat, 28 Feb 2026 07:02:20 +0000 https://status.upscope.com/#fee3212ee4db68919b860ac5720696ee40821c800fb2a3ebecb20ae5a18387df REST API recovered https://status.upscope.com/ Sat, 28 Feb 2026 07:02:05 +0000 https://status.upscope.com/#4cfc8e93e6e669b2a14459172af18e5b15d356d93203e330440244f234a382b9 UserView recovered https://status.upscope.com/ Sat, 28 Feb 2026 07:02:01 +0000 https://status.upscope.com/#1b49a93ecd0054147cf2cfc97adad070dd914324aefeec288c6460c8c666c424 Upscope dashboard recovered https://status.upscope.com/ Sat, 28 Feb 2026 07:01:58 +0000 https://status.upscope.com/#8b8e595b9e22ab98b7c1642427a95d414b295e2ca2e3b114ea1f217fcb306181 LiveDocument recovered https://status.upscope.com/ Sat, 28 Feb 2026 07:01:58 +0000 https://status.upscope.com/#9c1ba4dd86ee6bffc2c80f459ae13882f6a750284099517d970e186e5ad71bb7 Co-Browsing API dashboard recovered https://status.upscope.com/ Sat, 28 Feb 2026 06:53:29 +0000 https://status.upscope.com/#4cfc8e93e6e669b2a14459172af18e5b15d356d93203e330440244f234a382b9 UserView went down https://status.upscope.com/ Sat, 28 Feb 2026 06:52:53 +0000 https://status.upscope.com/#9c1ba4dd86ee6bffc2c80f459ae13882f6a750284099517d970e186e5ad71bb7 Co-Browsing API dashboard went down https://status.upscope.com/ Sat, 28 Feb 2026 06:52:49 +0000 https://status.upscope.com/#fee3212ee4db68919b860ac5720696ee40821c800fb2a3ebecb20ae5a18387df REST API went down https://status.upscope.com/ Sat, 28 Feb 2026 06:52:46 +0000 https://status.upscope.com/#fd59c392d281b851f82ccad30c3db3ae34017bc0eb0915aaac9fc834a839ea97 Integrations went down https://status.upscope.com/ Sat, 28 Feb 2026 06:52:02 +0000 https://status.upscope.com/#1b49a93ecd0054147cf2cfc97adad070dd914324aefeec288c6460c8c666c424 Upscope dashboard went down https://status.upscope.com/ Sat, 28 Feb 2026 06:51:48 +0000 https://status.upscope.com/#8b8e595b9e22ab98b7c1642427a95d414b295e2ca2e3b114ea1f217fcb306181 LiveDocument went down https://status.upscope.com/ Sat, 28 Feb 2026 06:50:40 +0000 https://status.upscope.com/#be2bbef3896431f69cfbcb0bc136c33e70d60a4f28c187c830245d9eac3dbef9 HelloScreen went down https://status.upscope.com/incident/718547 Thu, 04 Sep 2025 19:53:00 -0000 https://status.upscope.com/incident/718547#45f45059b92e374cbbd4c024ae315316a38c5ed09411cb06f7cbff27a24420bc A quick note to let you know we’re transitioning to new monitoring endpoints for our status page. This change will reduce noise from false incidents and provide a more accurate picture of our service status. Previously: - We reported downtime for any canary issues across most services, including when canary servers went down. This happened fairly often due to limited scaling, Kubernetes pod swaps, or during deploys. (Canary servers only handle a tiny fraction of traffic to validate new versions before rollout, ensuring we can safely roll back if needed). - We also reported downtime when servers in co-browsing regions were overwhelmed with connections. This sometimes occurred at peak times (e.g. 9 a.m. in certain time zones if pre-scaling predictions were off). In reality, co-browsing wasn’t affected: only low-priority connections were rate-limited, search performance slightly degraded, or background jobs like recordings slowed down. Now: - Canary monitoring will only trigger internal alerts. You’ll only see downtime reported if it actually affects usage. - Overload monitoring is now handled exclusively by our DevOps team, since it does not impact client usage. We hope these updates make the status page more meaningful by cutting unnecessary noise and focusing only on issues that impact you. If you’d like to discuss these changes, feel free to reach out at team@upscope.com https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:51:00 -0000 https://status.upscope.com/incident/435770#f77add83e28fb80076a18de97bdbe97a217f2bde3a4fa40ae222fdb4a864b7e6 The issue has now been fixed. Please let our team know at team@upscope.com if you experience any further problems. https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:30:00 -0000 https://status.upscope.com/incident/435770#8e701ad076b4175a176034c1906e18ee029fb5d4790ab0650a1b3edf1667b06a Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 22:16:00 -0000 https://status.upscope.com/incident/323719#916ad07e610461f9d3bdee29e2a9630a67a3c937ad30c81c864129cd9f9619e8 The search functionality is fully restored in all regions. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 20:56:00 -0000 https://status.upscope.com/incident/323719#f318c6f0ca129951fbf85029cce352533e8f3d13c4be0571797a5f76f0171ffc Search functionality is experiencing issues in our US - East region. We are investigating the issue. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:25:00 -0000 https://status.upscope.com/incident/129646#2f5bf57531830e1d4eaec1649ad721e6afe51e4e7597a33a7b66f94618e27f4c We have now solved the issue. We are working to backfill statuses for other sessions. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:07:00 -0000 https://status.upscope.com/incident/129646#d3dabaf3ddc4a580d3df4b5cd21316cfe59153d1502b10ca9dc8a6e297f9564e Some Sessions will look unauthorized or failed on the dashboard and REST API due to an issue. We are currently working on a fix. Sessions are unaffected and keep working as normal. https://status.upscope.com/incident/125908 Wed, 12 Oct 2022 16:00:00 -0000 https://status.upscope.com/incident/125908#9b28034e51e7eafaf73af75942574457c54b50a190ad7d7c08d9909f48627858 Some of our customers reported seeing errors with the rendering of some pages. This was due to an update to support more encoding types, which caused an issue with some minified CSS. We have now solved this issue.