Incidents reported on status page for Upscope https://status.upscope.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0260bdf6a8af876a57865d4f03e3d31e.svg https://status.upscope.com/ en https://status.upscope.com/ Sun, 22 Jun 2025 22:11:52 +0000 https://status.upscope.com/#5af71087361a18f8400e1188d14c25c55f4157f1ff6d5a4b67899adfd0a6386c Co-Browsing API dashboard recovered https://status.upscope.com/ Sun, 22 Jun 2025 22:11:40 +0000 https://status.upscope.com/#1a999e31fdb03f8cafa7f63de13bffdd66b1b50f473794e08f0f83a13c735922 HelloScreen recovered https://status.upscope.com/ Sun, 22 Jun 2025 22:06:50 +0000 https://status.upscope.com/#5af71087361a18f8400e1188d14c25c55f4157f1ff6d5a4b67899adfd0a6386c Co-Browsing API dashboard went down https://status.upscope.com/ Sun, 22 Jun 2025 22:06:17 +0000 https://status.upscope.com/#1a999e31fdb03f8cafa7f63de13bffdd66b1b50f473794e08f0f83a13c735922 HelloScreen went down https://status.upscope.com/ Tue, 27 May 2025 13:15:49 +0000 https://status.upscope.com/#c2cb335422e64ea5bae8c6c71c497e25cd14fe76c86a4b658580dcc21fdb523f Co-browsing (United Kingdom) recovered https://status.upscope.com/ Tue, 27 May 2025 13:08:20 +0000 https://status.upscope.com/#c2cb335422e64ea5bae8c6c71c497e25cd14fe76c86a4b658580dcc21fdb523f Co-browsing (United Kingdom) went down https://status.upscope.com/ Fri, 16 May 2025 20:23:29 +0000 https://status.upscope.com/#5c34d5d2b06e98dbc1988d439fbdc91cd4afa334849c0508373f567eacb16287 UserView recovered https://status.upscope.com/ Fri, 16 May 2025 20:22:53 +0000 https://status.upscope.com/#ba1008cad65ee58e235427e3a058d2fd1650d08582459666bef1b21255d20b94 Co-Browsing API dashboard recovered https://status.upscope.com/ Fri, 16 May 2025 20:17:30 +0000 https://status.upscope.com/#ba1008cad65ee58e235427e3a058d2fd1650d08582459666bef1b21255d20b94 Co-Browsing API dashboard went down https://status.upscope.com/ Fri, 16 May 2025 20:17:21 +0000 https://status.upscope.com/#5c34d5d2b06e98dbc1988d439fbdc91cd4afa334849c0508373f567eacb16287 UserView went down https://status.upscope.com/ Mon, 14 Apr 2025 02:57:45 +0000 https://status.upscope.com/#d162606002c8af2ebbc75e97a1b2e92be54e5886dfb9c90e4e8bf5286149a55f Co-Browsing API dashboard recovered https://status.upscope.com/ Mon, 14 Apr 2025 02:57:44 +0000 https://status.upscope.com/#a5afeab103e31131c59bd9e7346e8ccee25d3d1c9b0a0a3b2304ba71f4c3b688 Upscope dashboard recovered https://status.upscope.com/ Mon, 14 Apr 2025 02:52:18 +0000 https://status.upscope.com/#a5afeab103e31131c59bd9e7346e8ccee25d3d1c9b0a0a3b2304ba71f4c3b688 Upscope dashboard went down https://status.upscope.com/ Mon, 14 Apr 2025 02:52:17 +0000 https://status.upscope.com/#d162606002c8af2ebbc75e97a1b2e92be54e5886dfb9c90e4e8bf5286149a55f Co-Browsing API dashboard went down https://status.upscope.com/ Tue, 08 Apr 2025 11:03:14 +0000 https://status.upscope.com/#01a4f055dad9f5e363369028847bd1c5c7793aa5c36ca5342deca778ee49be0f Upscope dashboard recovered https://status.upscope.com/ Tue, 08 Apr 2025 11:03:12 +0000 https://status.upscope.com/#41fc5e3f0aa633fdbc4e9cf32577f0a0a3cb9b4f3eecf30c0a33481a0c3b3d16 LiveDocument recovered https://status.upscope.com/ Tue, 08 Apr 2025 11:03:02 +0000 https://status.upscope.com/#cf05fc390c785143db4543329bd545c14d3a92815efda480a61ed14445ad00ab HelloScreen recovered https://status.upscope.com/ Tue, 08 Apr 2025 11:03:01 +0000 https://status.upscope.com/#1fbee9bc4d8ccef9800dbc6ff7162a9edb550dc0b51dce02e58edb0a8b0caf0f REST API recovered https://status.upscope.com/ Tue, 08 Apr 2025 11:03:00 +0000 https://status.upscope.com/#7a549884f7a380e65f25429daa2a6739080e0546b4a1de0094d96c9769d8a09f Integrations recovered https://status.upscope.com/ Tue, 08 Apr 2025 11:02:56 +0000 https://status.upscope.com/#039454798580fa8b5a41b307e4de96097e1df8e72777de5f5a2a64d5564f92ec Co-Browsing API dashboard recovered https://status.upscope.com/ Tue, 08 Apr 2025 11:02:54 +0000 https://status.upscope.com/#c19e9e808326751a99f9b6b605885f13e253a5e0f4081126ca85c341c26e91f4 UserView recovered https://status.upscope.com/ Tue, 08 Apr 2025 10:47:40 +0000 https://status.upscope.com/#039454798580fa8b5a41b307e4de96097e1df8e72777de5f5a2a64d5564f92ec Co-Browsing API dashboard went down https://status.upscope.com/ Tue, 08 Apr 2025 10:47:21 +0000 https://status.upscope.com/#01a4f055dad9f5e363369028847bd1c5c7793aa5c36ca5342deca778ee49be0f Upscope dashboard went down https://status.upscope.com/ Tue, 08 Apr 2025 10:47:02 +0000 https://status.upscope.com/#cf05fc390c785143db4543329bd545c14d3a92815efda480a61ed14445ad00ab HelloScreen went down https://status.upscope.com/ Tue, 08 Apr 2025 10:46:41 +0000 https://status.upscope.com/#41fc5e3f0aa633fdbc4e9cf32577f0a0a3cb9b4f3eecf30c0a33481a0c3b3d16 LiveDocument went down https://status.upscope.com/ Tue, 08 Apr 2025 10:46:41 +0000 https://status.upscope.com/#c19e9e808326751a99f9b6b605885f13e253a5e0f4081126ca85c341c26e91f4 UserView went down https://status.upscope.com/ Tue, 08 Apr 2025 10:46:32 +0000 https://status.upscope.com/#7a549884f7a380e65f25429daa2a6739080e0546b4a1de0094d96c9769d8a09f Integrations went down https://status.upscope.com/ Tue, 08 Apr 2025 10:46:30 +0000 https://status.upscope.com/#1fbee9bc4d8ccef9800dbc6ff7162a9edb550dc0b51dce02e58edb0a8b0caf0f REST API went down https://status.upscope.com/ Mon, 07 Apr 2025 06:20:53 +0000 https://status.upscope.com/#91c4305384e9a7d366bd0278704c371fb0968131adb3e9a749b105321e82be44 UserView recovered https://status.upscope.com/ Mon, 07 Apr 2025 06:20:51 +0000 https://status.upscope.com/#184056ddcc219e14ebf698f8e52b51c0ceb2da42960db74435c472384ff57fb9 Upscope dashboard recovered https://status.upscope.com/ Mon, 07 Apr 2025 06:20:50 +0000 https://status.upscope.com/#ad7d51f8c75cea453e7da9b8199209777b1b3de21e47154096e7f3a6f4fbe993 Co-Browsing API dashboard recovered https://status.upscope.com/ Mon, 07 Apr 2025 06:20:40 +0000 https://status.upscope.com/#f3be9568b523f784dc9966b56eed21d8a163ed3e3d6877e62e52bad5a9fa6f1e HelloScreen recovered https://status.upscope.com/ Mon, 07 Apr 2025 06:15:08 +0000 https://status.upscope.com/#f3be9568b523f784dc9966b56eed21d8a163ed3e3d6877e62e52bad5a9fa6f1e HelloScreen went down https://status.upscope.com/ Mon, 07 Apr 2025 06:14:50 +0000 https://status.upscope.com/#ad7d51f8c75cea453e7da9b8199209777b1b3de21e47154096e7f3a6f4fbe993 Co-Browsing API dashboard went down https://status.upscope.com/ Mon, 07 Apr 2025 06:14:50 +0000 https://status.upscope.com/#91c4305384e9a7d366bd0278704c371fb0968131adb3e9a749b105321e82be44 UserView went down https://status.upscope.com/ Mon, 07 Apr 2025 06:14:39 +0000 https://status.upscope.com/#184056ddcc219e14ebf698f8e52b51c0ceb2da42960db74435c472384ff57fb9 Upscope dashboard went down https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:51:00 -0000 https://status.upscope.com/incident/435770#f77add83e28fb80076a18de97bdbe97a217f2bde3a4fa40ae222fdb4a864b7e6 The issue has now been fixed. Please let our team know at team@upscope.com if you experience any further problems. https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:30:00 -0000 https://status.upscope.com/incident/435770#8e701ad076b4175a176034c1906e18ee029fb5d4790ab0650a1b3edf1667b06a Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 22:16:00 -0000 https://status.upscope.com/incident/323719#916ad07e610461f9d3bdee29e2a9630a67a3c937ad30c81c864129cd9f9619e8 The search functionality is fully restored in all regions. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 20:56:00 -0000 https://status.upscope.com/incident/323719#f318c6f0ca129951fbf85029cce352533e8f3d13c4be0571797a5f76f0171ffc Search functionality is experiencing issues in our US - East region. We are investigating the issue. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 +0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 +0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:25:00 -0000 https://status.upscope.com/incident/129646#2f5bf57531830e1d4eaec1649ad721e6afe51e4e7597a33a7b66f94618e27f4c We have now solved the issue. We are working to backfill statuses for other sessions. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:07:00 -0000 https://status.upscope.com/incident/129646#d3dabaf3ddc4a580d3df4b5cd21316cfe59153d1502b10ca9dc8a6e297f9564e Some Sessions will look unauthorized or failed on the dashboard and REST API due to an issue. We are currently working on a fix. Sessions are unaffected and keep working as normal. https://status.upscope.com/incident/125908 Wed, 12 Oct 2022 16:00:00 -0000 https://status.upscope.com/incident/125908#9b28034e51e7eafaf73af75942574457c54b50a190ad7d7c08d9909f48627858 Some of our customers reported seeing errors with the rendering of some pages. This was due to an update to support more encoding types, which caused an issue with some minified CSS. We have now solved this issue.