Incidents reported on status page for Upscope https://status.upscope.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0260bdf6a8af876a57865d4f03e3d31e.svg https://status.upscope.com/ en https://status.upscope.com/incident/718547 Thu, 04 Sep 2025 19:53:00 -0000 https://status.upscope.com/incident/718547#45f45059b92e374cbbd4c024ae315316a38c5ed09411cb06f7cbff27a24420bc A quick note to let you know we’re transitioning to new monitoring endpoints for our status page. This change will reduce noise from false incidents and provide a more accurate picture of our service status. Previously: - We reported downtime for any canary issues across most services, including when canary servers went down. This happened fairly often due to limited scaling, Kubernetes pod swaps, or during deploys. (Canary servers only handle a tiny fraction of traffic to validate new versions before rollout, ensuring we can safely roll back if needed). - We also reported downtime when servers in co-browsing regions were overwhelmed with connections. This sometimes occurred at peak times (e.g. 9 a.m. in certain time zones if pre-scaling predictions were off). In reality, co-browsing wasn’t affected: only low-priority connections were rate-limited, search performance slightly degraded, or background jobs like recordings slowed down. Now: - Canary monitoring will only trigger internal alerts. You’ll only see downtime reported if it actually affects usage. - Overload monitoring is now handled exclusively by our DevOps team, since it does not impact client usage. We hope these updates make the status page more meaningful by cutting unnecessary noise and focusing only on issues that impact you. If you’d like to discuss these changes, feel free to reach out at team@upscope.com https://status.upscope.com/ Wed, 03 Sep 2025 17:35:35 +0000 https://status.upscope.com/#61042a2790ae1b644067270fea6e30f68072ba003e22eb022d35c2d4c7f88288 Co-browsing (California) recovered https://status.upscope.com/ Wed, 03 Sep 2025 16:48:07 +0000 https://status.upscope.com/#61042a2790ae1b644067270fea6e30f68072ba003e22eb022d35c2d4c7f88288 Co-browsing (California) went down https://status.upscope.com/ Wed, 03 Sep 2025 14:36:39 +0000 https://status.upscope.com/#c2c0a10550af5354a2c5ce4efdc08ceacf94f7190ab3ab92df9d56c491cbbf5d Co-browsing (Brazil) recovered https://status.upscope.com/ Wed, 03 Sep 2025 13:27:49 +0000 https://status.upscope.com/#c2c0a10550af5354a2c5ce4efdc08ceacf94f7190ab3ab92df9d56c491cbbf5d Co-browsing (Brazil) went down https://status.upscope.com/ Fri, 29 Aug 2025 20:40:33 +0000 https://status.upscope.com/#6ab61dbf33d057d72a84fe2aec604b002a256b9ea5744d494f46231400b35b71 HelloScreen recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:40:15 +0000 https://status.upscope.com/#a2208c43f8e43cc43c036a7fc382fca91be4df8c11d1ae88883c8351cf8eab72 Upscope dashboard recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:40:15 +0000 https://status.upscope.com/#3e365f96ec032338cc09ef2a67736ff13eeaf7016d7ccf9c67db8ceda2c7e30d Co-Browsing API dashboard recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:40:15 +0000 https://status.upscope.com/#dd540332c47dec693a68f6d34389c5795d677b602cd0805856adf9b65f71d8e5 UserView recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:23:43 +0000 https://status.upscope.com/#dd540332c47dec693a68f6d34389c5795d677b602cd0805856adf9b65f71d8e5 UserView went down https://status.upscope.com/ Fri, 29 Aug 2025 20:23:41 +0000 https://status.upscope.com/#3e365f96ec032338cc09ef2a67736ff13eeaf7016d7ccf9c67db8ceda2c7e30d Co-Browsing API dashboard went down https://status.upscope.com/ Fri, 29 Aug 2025 20:23:41 +0000 https://status.upscope.com/#a2208c43f8e43cc43c036a7fc382fca91be4df8c11d1ae88883c8351cf8eab72 Upscope dashboard went down https://status.upscope.com/ Fri, 29 Aug 2025 20:23:34 +0000 https://status.upscope.com/#6ab61dbf33d057d72a84fe2aec604b002a256b9ea5744d494f46231400b35b71 HelloScreen went down https://status.upscope.com/ Sat, 23 Aug 2025 20:04:14 +0000 https://status.upscope.com/#f6b86c1513e046325311ae9f482834481e27fd2b4add9e5052cfaad96ddb1151 Co-browsing (California) recovered https://status.upscope.com/ Sat, 23 Aug 2025 19:56:18 +0000 https://status.upscope.com/#f6b86c1513e046325311ae9f482834481e27fd2b4add9e5052cfaad96ddb1151 Co-browsing (California) went down https://status.upscope.com/ Mon, 18 Aug 2025 16:52:15 +0000 https://status.upscope.com/#9bbb59957afe57a350e4226a5174b7a6f182b91d5317457b22500a42bd28850f Co-browsing (California) recovered https://status.upscope.com/ Mon, 18 Aug 2025 16:46:37 +0000 https://status.upscope.com/#9bbb59957afe57a350e4226a5174b7a6f182b91d5317457b22500a42bd28850f Co-browsing (California) went down https://status.upscope.com/ Sat, 16 Aug 2025 21:25:11 +0000 https://status.upscope.com/#16e901001242b932661f07e063def64f95579b7106e890debafbd41045957c6c Co-browsing (California) recovered https://status.upscope.com/ Sat, 16 Aug 2025 21:19:09 +0000 https://status.upscope.com/#16e901001242b932661f07e063def64f95579b7106e890debafbd41045957c6c Co-browsing (California) went down https://status.upscope.com/ Thu, 14 Aug 2025 08:49:37 +0000 https://status.upscope.com/#9634d1fd9cf96145c3d08cb9a7ec609383fbc43538f830580f3b5cf0da107608 Co-browsing (Germany) recovered https://status.upscope.com/ Thu, 14 Aug 2025 07:33:31 +0000 https://status.upscope.com/#9634d1fd9cf96145c3d08cb9a7ec609383fbc43538f830580f3b5cf0da107608 Co-browsing (Germany) went down https://status.upscope.com/ Sat, 02 Aug 2025 14:17:58 +0000 https://status.upscope.com/#2e92c9686e6ebb969cb9c95137de8414b0314874b112ce050e0a21ecc5491c52 UserView recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:17:58 +0000 https://status.upscope.com/#2e264194294898648a9f32b2fe6b3e7bae8fd70146c48e8c59ab063639e387d0 Upscope dashboard recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:17:57 +0000 https://status.upscope.com/#feb592501f2870d37c6223e5835b14bcdc6bc1285fbb79105f46fc4b3323d962 Co-Browsing API dashboard recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:17:47 +0000 https://status.upscope.com/#196a94171bca052ea2401a32c82b0b8e06605860927e89d5cfc00deff407f2fb HelloScreen recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:09:47 +0000 https://status.upscope.com/#196a94171bca052ea2401a32c82b0b8e06605860927e89d5cfc00deff407f2fb HelloScreen went down https://status.upscope.com/ Sat, 02 Aug 2025 14:09:28 +0000 https://status.upscope.com/#2e92c9686e6ebb969cb9c95137de8414b0314874b112ce050e0a21ecc5491c52 UserView went down https://status.upscope.com/ Sat, 02 Aug 2025 14:09:28 +0000 https://status.upscope.com/#feb592501f2870d37c6223e5835b14bcdc6bc1285fbb79105f46fc4b3323d962 Co-Browsing API dashboard went down https://status.upscope.com/ Sat, 02 Aug 2025 14:09:19 +0000 https://status.upscope.com/#2e264194294898648a9f32b2fe6b3e7bae8fd70146c48e8c59ab063639e387d0 Upscope dashboard went down https://status.upscope.com/ Sat, 02 Aug 2025 13:34:30 +0000 https://status.upscope.com/#314382f72d735c61303104db7f2f5ddc814c7874f8cc1335116558c0824d8bbe HelloScreen recovered https://status.upscope.com/ Sat, 02 Aug 2025 13:27:47 +0000 https://status.upscope.com/#314382f72d735c61303104db7f2f5ddc814c7874f8cc1335116558c0824d8bbe HelloScreen went down https://status.upscope.com/ Tue, 29 Jul 2025 14:43:45 +0000 https://status.upscope.com/#26724dc7138fbbd90421debf877e3c94622dff818957c7fc4188d8d1fcd737a2 HelloScreen recovered https://status.upscope.com/ Tue, 29 Jul 2025 14:43:26 +0000 https://status.upscope.com/#24d459a3cfdb89c34c4ce73a75f84da24f41d74b94d86382452d54e8b30666c5 Upscope dashboard recovered https://status.upscope.com/ Tue, 29 Jul 2025 14:37:46 +0000 https://status.upscope.com/#26724dc7138fbbd90421debf877e3c94622dff818957c7fc4188d8d1fcd737a2 HelloScreen went down https://status.upscope.com/ Tue, 29 Jul 2025 14:37:45 +0000 https://status.upscope.com/#24d459a3cfdb89c34c4ce73a75f84da24f41d74b94d86382452d54e8b30666c5 Upscope dashboard went down https://status.upscope.com/ Mon, 21 Jul 2025 15:26:51 +0000 https://status.upscope.com/#956f024d19b7a51ed43c52c144518e89db620247d3c655b56f875850fb8621fa Upscope dashboard recovered https://status.upscope.com/ Mon, 21 Jul 2025 15:21:11 +0000 https://status.upscope.com/#956f024d19b7a51ed43c52c144518e89db620247d3c655b56f875850fb8621fa Upscope dashboard went down https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:51:00 -0000 https://status.upscope.com/incident/435770#f77add83e28fb80076a18de97bdbe97a217f2bde3a4fa40ae222fdb4a864b7e6 The issue has now been fixed. Please let our team know at team@upscope.com if you experience any further problems. https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:30:00 -0000 https://status.upscope.com/incident/435770#8e701ad076b4175a176034c1906e18ee029fb5d4790ab0650a1b3edf1667b06a Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 22:16:00 -0000 https://status.upscope.com/incident/323719#916ad07e610461f9d3bdee29e2a9630a67a3c937ad30c81c864129cd9f9619e8 The search functionality is fully restored in all regions. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 20:56:00 -0000 https://status.upscope.com/incident/323719#f318c6f0ca129951fbf85029cce352533e8f3d13c4be0571797a5f76f0171ffc Search functionality is experiencing issues in our US - East region. We are investigating the issue. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:25:00 -0000 https://status.upscope.com/incident/129646#2f5bf57531830e1d4eaec1649ad721e6afe51e4e7597a33a7b66f94618e27f4c We have now solved the issue. We are working to backfill statuses for other sessions. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:07:00 -0000 https://status.upscope.com/incident/129646#d3dabaf3ddc4a580d3df4b5cd21316cfe59153d1502b10ca9dc8a6e297f9564e Some Sessions will look unauthorized or failed on the dashboard and REST API due to an issue. We are currently working on a fix. Sessions are unaffected and keep working as normal. https://status.upscope.com/incident/125908 Wed, 12 Oct 2022 16:00:00 -0000 https://status.upscope.com/incident/125908#9b28034e51e7eafaf73af75942574457c54b50a190ad7d7c08d9909f48627858 Some of our customers reported seeing errors with the rendering of some pages. This was due to an update to support more encoding types, which caused an issue with some minified CSS. We have now solved this issue.