Incidents reported on status page for Upscope https://status.upscope.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0260bdf6a8af876a57865d4f03e3d31e.svg https://status.upscope.com/ en https://status.upscope.com/ Thu, 30 Oct 2025 14:33:41 +0000 https://status.upscope.com/#d5a8ab4a6494d82418d0b99db4c341adf9286ec071c9acbdf75e99b726a1db6a Co-browsing (California) recovered https://status.upscope.com/ Thu, 30 Oct 2025 14:27:35 +0000 https://status.upscope.com/#d5a8ab4a6494d82418d0b99db4c341adf9286ec071c9acbdf75e99b726a1db6a Co-browsing (California) went down https://status.upscope.com/ Fri, 24 Oct 2025 14:45:48 +0000 https://status.upscope.com/#b0ee16af494df3e8fc1b78ad65005071cb8b1153687e2017c9495f4baeac41e0 Co-browsing (California) recovered https://status.upscope.com/ Fri, 24 Oct 2025 14:39:36 +0000 https://status.upscope.com/#b0ee16af494df3e8fc1b78ad65005071cb8b1153687e2017c9495f4baeac41e0 Co-browsing (California) went down https://status.upscope.com/ Fri, 24 Oct 2025 14:38:22 +0000 https://status.upscope.com/#c34faebafa1e5caa058a9b034a6586e1b637adbf190c83c5c140e8d5690ec420 Co-browsing (California) recovered https://status.upscope.com/ Fri, 24 Oct 2025 14:31:44 +0000 https://status.upscope.com/#c34faebafa1e5caa058a9b034a6586e1b637adbf190c83c5c140e8d5690ec420 Co-browsing (California) went down https://status.upscope.com/ Mon, 20 Oct 2025 18:57:59 +0000 https://status.upscope.com/#505832df510271abf975a375c5d0798ec8562b9a140b8d0ac40ae939de38c2de Upscope dashboard recovered https://status.upscope.com/ Mon, 20 Oct 2025 18:42:41 +0000 https://status.upscope.com/#c368ce0dc687bf61aa10872288df63ffb11a9f64c4db6d3238445da76a93bb18 UserView recovered https://status.upscope.com/ Mon, 20 Oct 2025 18:39:44 +0000 https://status.upscope.com/#505832df510271abf975a375c5d0798ec8562b9a140b8d0ac40ae939de38c2de Upscope dashboard went down https://status.upscope.com/ Mon, 20 Oct 2025 18:34:36 +0000 https://status.upscope.com/#c368ce0dc687bf61aa10872288df63ffb11a9f64c4db6d3238445da76a93bb18 UserView went down https://status.upscope.com/ Mon, 20 Oct 2025 18:26:06 +0000 https://status.upscope.com/#f03daba50f19884d4a89ce22e59a5b7121e65fec19b67fc8f7da4a473101a897 Co-Browsing API dashboard recovered https://status.upscope.com/ Mon, 20 Oct 2025 18:24:57 +0000 https://status.upscope.com/#ed0629ac30991984b5dd8879cef9e40d1bff9371907116ad1657f72a531ead3a LiveDocument recovered https://status.upscope.com/ Mon, 20 Oct 2025 18:24:15 +0000 https://status.upscope.com/#323697b7dd745077426c2e0782fe9dae6ba87258565136210504cd406bc1aebd Upscope dashboard recovered https://status.upscope.com/ Mon, 20 Oct 2025 18:18:59 +0000 https://status.upscope.com/#ed0629ac30991984b5dd8879cef9e40d1bff9371907116ad1657f72a531ead3a LiveDocument went down https://status.upscope.com/ Mon, 20 Oct 2025 18:16:05 +0000 https://status.upscope.com/#323697b7dd745077426c2e0782fe9dae6ba87258565136210504cd406bc1aebd Upscope dashboard went down https://status.upscope.com/ Mon, 20 Oct 2025 18:15:23 +0000 https://status.upscope.com/#f03daba50f19884d4a89ce22e59a5b7121e65fec19b67fc8f7da4a473101a897 Co-Browsing API dashboard went down https://status.upscope.com/ Mon, 20 Oct 2025 18:14:33 +0000 https://status.upscope.com/#ca84633d13df309b82bdc76b69f308918bd8eb687d59f9886a04cd2d442f36a3 REST API recovered https://status.upscope.com/ Mon, 20 Oct 2025 18:07:43 +0000 https://status.upscope.com/#ca84633d13df309b82bdc76b69f308918bd8eb687d59f9886a04cd2d442f36a3 REST API went down https://status.upscope.com/incident/718547 Thu, 04 Sep 2025 19:53:00 -0000 https://status.upscope.com/incident/718547#45f45059b92e374cbbd4c024ae315316a38c5ed09411cb06f7cbff27a24420bc A quick note to let you know we’re transitioning to new monitoring endpoints for our status page. This change will reduce noise from false incidents and provide a more accurate picture of our service status. Previously: - We reported downtime for any canary issues across most services, including when canary servers went down. This happened fairly often due to limited scaling, Kubernetes pod swaps, or during deploys. (Canary servers only handle a tiny fraction of traffic to validate new versions before rollout, ensuring we can safely roll back if needed). - We also reported downtime when servers in co-browsing regions were overwhelmed with connections. This sometimes occurred at peak times (e.g. 9 a.m. in certain time zones if pre-scaling predictions were off). In reality, co-browsing wasn’t affected: only low-priority connections were rate-limited, search performance slightly degraded, or background jobs like recordings slowed down. Now: - Canary monitoring will only trigger internal alerts. You’ll only see downtime reported if it actually affects usage. - Overload monitoring is now handled exclusively by our DevOps team, since it does not impact client usage. We hope these updates make the status page more meaningful by cutting unnecessary noise and focusing only on issues that impact you. If you’d like to discuss these changes, feel free to reach out at team@upscope.com https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:51:00 -0000 https://status.upscope.com/incident/435770#f77add83e28fb80076a18de97bdbe97a217f2bde3a4fa40ae222fdb4a864b7e6 The issue has now been fixed. Please let our team know at team@upscope.com if you experience any further problems. https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:30:00 -0000 https://status.upscope.com/incident/435770#8e701ad076b4175a176034c1906e18ee029fb5d4790ab0650a1b3edf1667b06a Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 22:16:00 -0000 https://status.upscope.com/incident/323719#916ad07e610461f9d3bdee29e2a9630a67a3c937ad30c81c864129cd9f9619e8 The search functionality is fully restored in all regions. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 20:56:00 -0000 https://status.upscope.com/incident/323719#f318c6f0ca129951fbf85029cce352533e8f3d13c4be0571797a5f76f0171ffc Search functionality is experiencing issues in our US - East region. We are investigating the issue. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:25:00 -0000 https://status.upscope.com/incident/129646#2f5bf57531830e1d4eaec1649ad721e6afe51e4e7597a33a7b66f94618e27f4c We have now solved the issue. We are working to backfill statuses for other sessions. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:07:00 -0000 https://status.upscope.com/incident/129646#d3dabaf3ddc4a580d3df4b5cd21316cfe59153d1502b10ca9dc8a6e297f9564e Some Sessions will look unauthorized or failed on the dashboard and REST API due to an issue. We are currently working on a fix. Sessions are unaffected and keep working as normal. https://status.upscope.com/incident/125908 Wed, 12 Oct 2022 16:00:00 -0000 https://status.upscope.com/incident/125908#9b28034e51e7eafaf73af75942574457c54b50a190ad7d7c08d9909f48627858 Some of our customers reported seeing errors with the rendering of some pages. This was due to an update to support more encoding types, which caused an issue with some minified CSS. We have now solved this issue.