Incidents reported on status page for Upscope https://status.upscope.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0260bdf6a8af876a57865d4f03e3d31e.svg https://status.upscope.com/ en https://status.upscope.com/ Fri, 29 Aug 2025 20:40:33 +0000 https://status.upscope.com/#6ab61dbf33d057d72a84fe2aec604b002a256b9ea5744d494f46231400b35b71 HelloScreen recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:40:15 +0000 https://status.upscope.com/#a2208c43f8e43cc43c036a7fc382fca91be4df8c11d1ae88883c8351cf8eab72 Upscope dashboard recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:40:15 +0000 https://status.upscope.com/#3e365f96ec032338cc09ef2a67736ff13eeaf7016d7ccf9c67db8ceda2c7e30d Co-Browsing API dashboard recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:40:15 +0000 https://status.upscope.com/#dd540332c47dec693a68f6d34389c5795d677b602cd0805856adf9b65f71d8e5 UserView recovered https://status.upscope.com/ Fri, 29 Aug 2025 20:23:43 +0000 https://status.upscope.com/#dd540332c47dec693a68f6d34389c5795d677b602cd0805856adf9b65f71d8e5 UserView went down https://status.upscope.com/ Fri, 29 Aug 2025 20:23:41 +0000 https://status.upscope.com/#3e365f96ec032338cc09ef2a67736ff13eeaf7016d7ccf9c67db8ceda2c7e30d Co-Browsing API dashboard went down https://status.upscope.com/ Fri, 29 Aug 2025 20:23:41 +0000 https://status.upscope.com/#a2208c43f8e43cc43c036a7fc382fca91be4df8c11d1ae88883c8351cf8eab72 Upscope dashboard went down https://status.upscope.com/ Fri, 29 Aug 2025 20:23:34 +0000 https://status.upscope.com/#6ab61dbf33d057d72a84fe2aec604b002a256b9ea5744d494f46231400b35b71 HelloScreen went down https://status.upscope.com/ Tue, 26 Aug 2025 16:03:52 +0000 https://status.upscope.com/#69b0b66f579da35516b509ef82afaea9a24acab0afdd96df1083d178b9cbfa36 Co-browsing (California) recovered https://status.upscope.com/ Tue, 26 Aug 2025 15:58:24 +0000 https://status.upscope.com/#69b0b66f579da35516b509ef82afaea9a24acab0afdd96df1083d178b9cbfa36 Co-browsing (California) went down https://status.upscope.com/ Sat, 23 Aug 2025 20:04:14 +0000 https://status.upscope.com/#f6b86c1513e046325311ae9f482834481e27fd2b4add9e5052cfaad96ddb1151 Co-browsing (California) recovered https://status.upscope.com/ Sat, 23 Aug 2025 19:56:18 +0000 https://status.upscope.com/#f6b86c1513e046325311ae9f482834481e27fd2b4add9e5052cfaad96ddb1151 Co-browsing (California) went down https://status.upscope.com/ Mon, 18 Aug 2025 16:52:15 +0000 https://status.upscope.com/#9bbb59957afe57a350e4226a5174b7a6f182b91d5317457b22500a42bd28850f Co-browsing (California) recovered https://status.upscope.com/ Mon, 18 Aug 2025 16:46:37 +0000 https://status.upscope.com/#9bbb59957afe57a350e4226a5174b7a6f182b91d5317457b22500a42bd28850f Co-browsing (California) went down https://status.upscope.com/ Sat, 16 Aug 2025 21:25:11 +0000 https://status.upscope.com/#16e901001242b932661f07e063def64f95579b7106e890debafbd41045957c6c Co-browsing (California) recovered https://status.upscope.com/ Sat, 16 Aug 2025 21:19:09 +0000 https://status.upscope.com/#16e901001242b932661f07e063def64f95579b7106e890debafbd41045957c6c Co-browsing (California) went down https://status.upscope.com/ Thu, 14 Aug 2025 08:49:37 +0000 https://status.upscope.com/#9634d1fd9cf96145c3d08cb9a7ec609383fbc43538f830580f3b5cf0da107608 Co-browsing (Germany) recovered https://status.upscope.com/ Thu, 14 Aug 2025 07:33:31 +0000 https://status.upscope.com/#9634d1fd9cf96145c3d08cb9a7ec609383fbc43538f830580f3b5cf0da107608 Co-browsing (Germany) went down https://status.upscope.com/ Sat, 02 Aug 2025 14:17:58 +0000 https://status.upscope.com/#2e92c9686e6ebb969cb9c95137de8414b0314874b112ce050e0a21ecc5491c52 UserView recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:17:58 +0000 https://status.upscope.com/#2e264194294898648a9f32b2fe6b3e7bae8fd70146c48e8c59ab063639e387d0 Upscope dashboard recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:17:57 +0000 https://status.upscope.com/#feb592501f2870d37c6223e5835b14bcdc6bc1285fbb79105f46fc4b3323d962 Co-Browsing API dashboard recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:17:47 +0000 https://status.upscope.com/#196a94171bca052ea2401a32c82b0b8e06605860927e89d5cfc00deff407f2fb HelloScreen recovered https://status.upscope.com/ Sat, 02 Aug 2025 14:09:47 +0000 https://status.upscope.com/#196a94171bca052ea2401a32c82b0b8e06605860927e89d5cfc00deff407f2fb HelloScreen went down https://status.upscope.com/ Sat, 02 Aug 2025 14:09:28 +0000 https://status.upscope.com/#2e92c9686e6ebb969cb9c95137de8414b0314874b112ce050e0a21ecc5491c52 UserView went down https://status.upscope.com/ Sat, 02 Aug 2025 14:09:28 +0000 https://status.upscope.com/#feb592501f2870d37c6223e5835b14bcdc6bc1285fbb79105f46fc4b3323d962 Co-Browsing API dashboard went down https://status.upscope.com/ Sat, 02 Aug 2025 14:09:19 +0000 https://status.upscope.com/#2e264194294898648a9f32b2fe6b3e7bae8fd70146c48e8c59ab063639e387d0 Upscope dashboard went down https://status.upscope.com/ Sat, 02 Aug 2025 13:34:30 +0000 https://status.upscope.com/#314382f72d735c61303104db7f2f5ddc814c7874f8cc1335116558c0824d8bbe HelloScreen recovered https://status.upscope.com/ Sat, 02 Aug 2025 13:27:47 +0000 https://status.upscope.com/#314382f72d735c61303104db7f2f5ddc814c7874f8cc1335116558c0824d8bbe HelloScreen went down https://status.upscope.com/ Tue, 29 Jul 2025 14:43:45 +0000 https://status.upscope.com/#26724dc7138fbbd90421debf877e3c94622dff818957c7fc4188d8d1fcd737a2 HelloScreen recovered https://status.upscope.com/ Tue, 29 Jul 2025 14:43:26 +0000 https://status.upscope.com/#24d459a3cfdb89c34c4ce73a75f84da24f41d74b94d86382452d54e8b30666c5 Upscope dashboard recovered https://status.upscope.com/ Tue, 29 Jul 2025 14:37:46 +0000 https://status.upscope.com/#26724dc7138fbbd90421debf877e3c94622dff818957c7fc4188d8d1fcd737a2 HelloScreen went down https://status.upscope.com/ Tue, 29 Jul 2025 14:37:45 +0000 https://status.upscope.com/#24d459a3cfdb89c34c4ce73a75f84da24f41d74b94d86382452d54e8b30666c5 Upscope dashboard went down https://status.upscope.com/ Mon, 21 Jul 2025 15:27:00 +0000 https://status.upscope.com/#479a9ed18c3eb29bee189621f1b8a5f1f5bd9c9ebf2fa3da549d00c572ff37cb HelloScreen recovered https://status.upscope.com/ Mon, 21 Jul 2025 15:26:51 +0000 https://status.upscope.com/#956f024d19b7a51ed43c52c144518e89db620247d3c655b56f875850fb8621fa Upscope dashboard recovered https://status.upscope.com/ Mon, 21 Jul 2025 15:26:46 +0000 https://status.upscope.com/#7876ef96cf32b507159c017b6eaf76e21e54b20bba2631f6199cdedd7477ed0b Co-Browsing API dashboard recovered https://status.upscope.com/ Mon, 21 Jul 2025 15:26:41 +0000 https://status.upscope.com/#3b656220101fae3ce7cf1ee9f43df8e14f10885e156b50de98f1a17e585e68d2 UserView recovered https://status.upscope.com/ Mon, 21 Jul 2025 15:21:33 +0000 https://status.upscope.com/#479a9ed18c3eb29bee189621f1b8a5f1f5bd9c9ebf2fa3da549d00c572ff37cb HelloScreen went down https://status.upscope.com/ Mon, 21 Jul 2025 15:21:11 +0000 https://status.upscope.com/#7876ef96cf32b507159c017b6eaf76e21e54b20bba2631f6199cdedd7477ed0b Co-Browsing API dashboard went down https://status.upscope.com/ Mon, 21 Jul 2025 15:21:11 +0000 https://status.upscope.com/#956f024d19b7a51ed43c52c144518e89db620247d3c655b56f875850fb8621fa Upscope dashboard went down https://status.upscope.com/ Mon, 21 Jul 2025 15:21:11 +0000 https://status.upscope.com/#3b656220101fae3ce7cf1ee9f43df8e14f10885e156b50de98f1a17e585e68d2 UserView went down https://status.upscope.com/ Tue, 01 Jul 2025 12:50:34 +0000 https://status.upscope.com/#e763abecc32257cc5884675976ad2488a926255b44de1b6fa4edad49c653e27d Co-browsing (Germany) recovered https://status.upscope.com/ Tue, 01 Jul 2025 12:00:45 +0000 https://status.upscope.com/#e763abecc32257cc5884675976ad2488a926255b44de1b6fa4edad49c653e27d Co-browsing (Germany) went down https://status.upscope.com/ Tue, 01 Jul 2025 11:55:51 +0000 https://status.upscope.com/#47367d732f84242fe8cd8d9263812a6ec102d8e0d1dd17614d6dfbb68596f84c Co-browsing (Germany) recovered https://status.upscope.com/ Tue, 01 Jul 2025 10:57:02 +0000 https://status.upscope.com/#47367d732f84242fe8cd8d9263812a6ec102d8e0d1dd17614d6dfbb68596f84c Co-browsing (Germany) went down https://status.upscope.com/ Tue, 01 Jul 2025 10:50:47 +0000 https://status.upscope.com/#30498e7ffe9137c363f63981ac0c8a8af5bd19a10575fb583a4d22336db422b7 Co-browsing (Germany) recovered https://status.upscope.com/ Tue, 01 Jul 2025 10:41:08 +0000 https://status.upscope.com/#30498e7ffe9137c363f63981ac0c8a8af5bd19a10575fb583a4d22336db422b7 Co-browsing (Germany) went down https://status.upscope.com/ Sun, 22 Jun 2025 22:11:52 +0000 https://status.upscope.com/#5af71087361a18f8400e1188d14c25c55f4157f1ff6d5a4b67899adfd0a6386c Co-Browsing API dashboard recovered https://status.upscope.com/ Sun, 22 Jun 2025 22:11:40 +0000 https://status.upscope.com/#1a999e31fdb03f8cafa7f63de13bffdd66b1b50f473794e08f0f83a13c735922 HelloScreen recovered https://status.upscope.com/ Sun, 22 Jun 2025 22:06:50 +0000 https://status.upscope.com/#5af71087361a18f8400e1188d14c25c55f4157f1ff6d5a4b67899adfd0a6386c Co-Browsing API dashboard went down https://status.upscope.com/ Sun, 22 Jun 2025 22:06:17 +0000 https://status.upscope.com/#1a999e31fdb03f8cafa7f63de13bffdd66b1b50f473794e08f0f83a13c735922 HelloScreen went down https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:51:00 -0000 https://status.upscope.com/incident/435770#f77add83e28fb80076a18de97bdbe97a217f2bde3a4fa40ae222fdb4a864b7e6 The issue has now been fixed. Please let our team know at team@upscope.com if you experience any further problems. https://status.upscope.com/incident/435770 Fri, 27 Sep 2024 13:30:00 -0000 https://status.upscope.com/incident/435770#8e701ad076b4175a176034c1906e18ee029fb5d4790ab0650a1b3edf1667b06a Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/435238 Thu, 26 Sep 2024 15:20:00 -0000 https://status.upscope.com/incident/435238#80e02020efbc67cbfa50584b4c3911180dc8d00ea07a9e54e8ac10f20b071987 We are investigating an issue with a load balancer failing in the North Virginia region for some requests. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 22:16:00 -0000 https://status.upscope.com/incident/323719#916ad07e610461f9d3bdee29e2a9630a67a3c937ad30c81c864129cd9f9619e8 The search functionality is fully restored in all regions. https://status.upscope.com/incident/323719 Wed, 07 Feb 2024 20:56:00 -0000 https://status.upscope.com/incident/323719#f318c6f0ca129951fbf85029cce352533e8f3d13c4be0571797a5f76f0171ffc Search functionality is experiencing issues in our US - East region. We are investigating the issue. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 02:00:00 -0000 https://status.upscope.com/incident/223194#e09cc618903bb017299738d32ee0024363dededeb49d5faeec0185c27aad1fdb Maintenance completed https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/223194 Thu, 22 Jun 2023 00:00:00 -0000 https://status.upscope.com/incident/223194#ca49e7e76a020b089c7429320682c0aec1ae00623a765cd9231800c8fb4d5460 We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:25:00 -0000 https://status.upscope.com/incident/129646#2f5bf57531830e1d4eaec1649ad721e6afe51e4e7597a33a7b66f94618e27f4c We have now solved the issue. We are working to backfill statuses for other sessions. https://status.upscope.com/incident/129646 Tue, 25 Oct 2022 18:07:00 -0000 https://status.upscope.com/incident/129646#d3dabaf3ddc4a580d3df4b5cd21316cfe59153d1502b10ca9dc8a6e297f9564e Some Sessions will look unauthorized or failed on the dashboard and REST API due to an issue. We are currently working on a fix. Sessions are unaffected and keep working as normal. https://status.upscope.com/incident/125908 Wed, 12 Oct 2022 16:00:00 -0000 https://status.upscope.com/incident/125908#9b28034e51e7eafaf73af75942574457c54b50a190ad7d7c08d9909f48627858 Some of our customers reported seeing errors with the rendering of some pages. This was due to an update to support more encoding types, which caused an issue with some minified CSS. We have now solved this issue.